Refund policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it (unless faulty or damaged in transit). All items must have intact packaging, including relevant swing tags, labelling, branding and any accompanying marketing material specific to the item.

Your item will be inspected once we have received the return. The item must not be visibly damaged, marked in anyway with pen or grease, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem the item unsaleable.

Exchanges are not offered, please return your item(s) back to us for a refund and place a new order.

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return as we would love to sell the product again.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return postage costs will be reimbursed to the equivalent Royal Mail 2nd class charges, however orders over £100 we would also recommend a tracked service. If we can confirm that there was a fault present when we originally despatched the item you will be entitled to whichever we see fit - either a replacement or full refund, including postage charges via your original payment method.

Contact Us

If you have any questions on how to return your item to us, contact us at thomashaddockart@gmail.com

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require you to provide photographic evidence of the damage or defect. We will replace the item or provide a refund, depending on the circumstances.

Custom and Commissioned Art

Please note that custom or commissioned artwork i.e. paintings, may have different return and refund policies. We will provide details about returns and refunds for custom or commissioned artwork at the time of purchase.

How to Return

Please wrap items securely and label clearly with your order number on the outside of the packaging. Please E-mail thomashaddockart@gmail.com with the title: 'Returns' for return address. We will get back to you shortly.

Effective Date

This Refund and Returns Policy was last updated on 18/3/24.